Frequently asked questions
What is your shipping fee?
We offer free worldwide shipping.
What do our limited batches entail?
Each piece is produced in intentionally small quantities to avoid waste and overproduction. Our collections are released in limited drops, and select silhouettes may be pre-ordered on demand.
How should I care for my handbag?
We recommend storing your bag in its dust cover when not in use, avoiding prolonged exposure to direct sunlight, heat, or moisture, and conditioning the leather occasionally with a neutral cream. Please view our care guide for more information.
What is the return policy?
You may return your purchase within 14 days of delivery, provided the item is unused and in its original condition. More details can be found in our Returns section.
What is our ethical code?
At Opus Emiliano, we are committed to ethical craftsmanship. We work exclusively with SEDEX-audited partners and source leather from LWG-certified tanneries, ensuring fairness and responsible practices throughout our supply chain.
What is the repair policy?
We offer complimentary repairs within 12 months of purchase. After this period, repairs can be arranged through our dedicated partner. Further details are available in our Repair Policy and Terms & Conditions.
Do you offer international shipping?
Yes. We ship worldwide with trusted courier partners, free of charge. Duties and taxes are included in the price.
How can I confirm authenticity?
All Opus Emiliano handbags are accompanied by a certificate of authenticity and are only available through our official website.
